Last updated June 01, 2021
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at orders@museandmaven.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
 
Muse + Maven
Attn: Returns
RMA #
16 - 3130 St Johns St 
Port Moody, British Columbia V3H 5E3  
Canada  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
      
  • Sale items are FINAL SALE and cannot be returned.     
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
778-831-0355 
orders@museandmaven.ca 
This return policy was created using Termly’s Return and Refund Policy Generator.